Cookie & Privacy Policy

COOKIES

To learn about the cookies we use, information about your preferences, and opt-out choices, please click here. By using our platform you agree to our use of cookies.

Propertyswap uses cookies for basic website functionality, such as remembering that you are logged in if you do so (so-called sessions). We also use cookies and third-party analytics services such as Google Analytics to better understand how our customers use the website and improve it based on these findings. We do not use this data for advertising, nor is this data shared with any other company.

Propertyswap is an online market place for permanent ownership exchange of real estate. Throughout this policy mentions of ‘Propertyswap’, ‘we’, ‘us’, ‘our’, “platform”, “network” or “Data Controller” refer to Propertyswap, who’s responsible for your personal information under this Privacy Policy.

Data Security

We value your online security as much as you do. Propertyswap works continuously to protect the security of your account, and we take steps every day to provide a secure experience for our Members.Propertyswap complies with the European Law for Data Security. All data is sent over an encrypted connection from your browser to our server (HTTPS). You can verify this by checking that the lock icon is shown in the browser address bar. Furthermore we strive to always use the latest available security information to secure our servers, application, and other services to ensure your data is safe.Propertyswap does not store any financial data on our platform. All financial transactions are handled by our payment partner which is fully PCI (DSS 2.0 standard) Level 1 compliant, supervised by the Dutch Central bank as a payment institution and complies with all the requirements of the European Commission’s Payment Service Directive (PSD, 2007/64/EC).

 

If you do however think you’ve discovered a potential security issue that affects many Members, please report it by emailing us.
If you’ve found an issue that affects only your own account, please contact us.

PRIVACY POLICY

The privacy policy is in conjunction with our General Terms and Conditions and Cookie Policy. We’re committed to your personal privacy and the correct collection and use of any personal data when using the Propertyswap platform, in line with the General Data Protection Regulation (GDPR) (EU) . This privacy policy explains how we collect, use, process, and communicate your information with your use of the Propertyswap platform, social media channels and payment services. If you see any undefined terms such as ‘property listing’ it has the same definition as our Terms and Conditions.

We’re a private limited company, registered at: Propertyswap BV, Entrepotdok 13, 1018 AD, Amsterdam, The Netherlands.
If you would like to know more about the information we hold or any other questions please contact: support@propertyswap.net

Any information concerning a natural person, a legal person, an institution or an association, which is, or can be, identified, even indirectly, by reference to any other information, including a personal identification number.
“Swappers” or “Swapper” are natural or a legal person who have either posted a property on the platform or responded to an advertisement of a property. Swappers can be Members, non-Members or trial-Members of the platform.
Property listings: Any property that is uploaded onto Propertyswap and is available for permanent swap. Property listings include property photos, description, and address, and lots of more details.
Third-Party: Any affiliate service or independent service provider Propertyswap.net does business with. Some examples are: Legal advisors, other words for notaries, lawyers, law firms, consultancy firms.

When signing up for a Propertyswap account, there are two categories of information that we collect. We ask for the following information as it’s necessary for the adequate use of the Propertyswap platform. Your gender, first and family name, email.

Your personal information, such as name, telephone, email, address, will only be used by Propertyswap to contact you. This information will not be shared with the public.
Specific property details, for example, your original purchase price of the property, will not be shared with the public. For specific data, you can choose yourself if you want to share it or not. Propertyswap will have access to all your data. Propertyswap will also have access to the chat communication between yourself and other members and service providers.
Payment information: When paying for a membership plan, your bank details will only .
Login code and password are not visible to Propertyswap, this is an automated and encrypted process.

When using the Propertyswap platform, we’ll collect certain usage information. This includes your IP address, browser type, language settings, date of account registration, date and length of your visit on the platform, the number of web sessions on the platform, the device(s) you use to visit the platform, the operating system of those devices and information about link clicks and pages you’ve visited. Propertyswap and our third-party services, such as our analytics partners, use cookies and other tracking technologies (e.g., web beacons, device identifiers, and pixels) to provide better functionality and to be able to recognize you across different services and devices.

We collect and use your personal data to administer your account and to ensure the best use of our service as well as providing you with the ultimate user experience on your computer. We’ll also use that data to contact you and advise you through service emails and by phone. We use VOIP to call you (Whatsapp, Facetime, Skype). Any marketing communications will be sent on an opt-in basis from the user. We may also, either directly or through third-party companies and individuals we engage to provide services to us, review, scan, or analyze your communications with other users exchanged via our messaging system for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, and customer support purposes. For example, as part of our fraud prevention efforts, Propertyswap scans, and analyzes messages to mask contact information and links to other websites. This helps to prevent fraudsters from asking tenants to send them money outside of the Propertyswap website, such as by bank transfer or other money transfer methods.

Under certain circumstances and conditions, we work with third-parties like Service providers, that we use in order to promote our web content to a broader audience. Service providers aim to drive users to an operator’s site/app (Propertyswap) with the aim of such user signing up. This means that the operator will be a controller in respect of such users once they have entered the operator’s site/ app (Propertyswap), but prior to this the operator has no relationship with the traffic that is being driven towards the Service provider’s site. No personal data is shared with our Business partners.
Third-Party Service Providers: We use service providers to process your personal data on our behalf. We use Service Providers for purposes such as sending marketing communications, validating your email and account details. Third-party service providers are bound by confidentiality agreements and are not allowed to use or share your personal data for any other use than of those stated above. Payment Providers or (other) Financial Institutions: A Payment Provider is a third- party service we use to process payments related to the membership plan. In the case of a charge back that has already been processed, we need to share some banking information such as IP address and payment confirmation, with the payment service provider and financial institution so we can handle the chargeback. We may also share information with relevant financial institutions if we consider it necessary in the case of fraud protection and purposes.
The Personal data shared with Business Partners or other Third-party services are encrypted for the safety of the data processed.
Merger or Acquisition: We may share your Personal Information to a third-party who acquires any part of our business or the business of any of our Service providers, whether such acquisition is by way of merger, consolidation, divestiture, spin-off, or purchase of all or a substantial portion of our assets.

Certain social media channels can be integrated with Propertyswap, these include Facebook, LinkedIn, Instagram and Google, for creating and logging into your Propertyswap account. This is so you don’t have to remember many different emails and passwords. When a social media account is being used to register a new Propertyswap account, you’ll receive a notification from that social media channel relaying what information on your account Propertyswap will have access to. These settings can be amended by the user through Facebook, LinkedIn, Instagram. Any information given through contact made by the user with Propertyswap through Facebook Messenger will also be processed with third-party service providers.

We have a strong security policy on your personal data processed on the platform you can learn more about it in the Data security section.

You always have the right to access and review your personal data that we have about you, you can ask all the personal details you inserted when you created your Profile, by clicking ‘Edit Profile’ or by sending us an email to: support@propertyswap.net

Propertyswap B.V., located in Amsterdam, The Netherlands, controls the processing of personal data on its website.

We store all of our data on our servers which are located in the Netherlands. Only authorised personnel have access to this data in the course of their work.

We will store data for as long as we deem necessary to enable you to use our service, to comply with appropriate laws, to resolve any disputes between parties and detecting and preventing potential fraudulent activities.

Optional cookies and external services

Essential storage supports sign-in, security, forms and the preferences you request. Our host-only psad_cookie_choices cookie records your choice, its date and the notice version for 180 days. It does not contain your name or email address.

Google Maps and Google Translate are disabled until you accept the relevant option. When enabled, these Google services receive connection data, including your IP address, and may store cookies. Translation also processes page content; choose carefully before translating pages containing personal information. Google may process data outside the European Economic Area. See Google’s Privacy Policy.

Hotjar analytics (optional)

With your analytics permission, we use Hotjar (part of Contentsquare) for heatmaps and masked session recordings of public browsing. This helps us understand clicks, taps, scrolling and device/browser usage and improve the website. Hotjar receives connection data, including your IP address, and uses first-party session and visitor cookies. Its service retention rules apply; see Hotjar’s privacy information.

We suppress visible page text, email addresses, numeric text, keystrokes and visitor location information. Logged-in users, dashboards, private chats, payments, contact forms and URLs containing query data are excluded from this implementation. We do not send names, email addresses or account IDs using the Identify API. This is not anonymous processing: the service can use pseudonymous browser identifiers. Analytics is off until you opt in and can be withdrawn in Cookie settings. Our implementation also respects Do Not Track and Global Privacy Control signals.

Declining these services does not prevent browsing properties or using your account. Change or withdraw permission at any time through in the footer. Changes reload the page to stop or start the relevant service. Withdrawal stops future loading but cannot recall information already sent to Google or Hotjar; existing third-party cookies can be removed in your browser settings.

Advertising on property pages

PropertySwap uses Google AdSense for the labelled advertising area below the property contact panel. Google receives connection and device information, including IP address, to operate its consent message and advertising service. Advertising may use cookies or identifiers. Our integration requests non-personalised ads and does not request your precise location or send your account details or private property address to Google.

Where European consent rules apply, Google’s consent window lets you consent, decline or manage your choices. No ad slot is requested by this integration without the required consent. Outside those regions we also require an explicit advertising choice before requesting an ad. Declining does not prevent browsing properties. Google chooses the advertising content; an ad is not a PropertySwap endorsement, and relevance to a property’s location is not guaranteed.

Use Advertising privacy to change your choice. Withdrawing stops future requests by this integration and reloads the page if an ad has already been requested; it cannot recall data previously sent. Google may process data outside the EEA. See Google’s advertising privacy information. Maps, translation and analytics remain separate choices.

Google Analytics (optional)

With your separate Google Analytics permission, PropertySwap uses Google Analytics 4 to measure public-page visits, traffic sources, engagement and scrolling. Google receives browser/device and connection information, including your IP address, and uses pseudonymous first-party analytics cookies. This is not anonymous processing. Google may process information outside the EEA. See Google’s Privacy Policy.

We do not load the Analytics tag or send Analytics events before you opt in. Advertising storage, advertising user-data sharing and advertising personalisation remain denied in this Analytics integration. We do not enable Google Signals, precise location or user-provided data collection. Signed-in public-page browsing is measured only with your separate Signed-in member statistics permission and after a genuine member login. For that optional measurement we send your numeric Publisher ID as the Google Analytics User-ID to associate public-page visits across sessions and devices. We do not send your name or email address. Administrator sessions opened as a member, dashboards, messages, payments, account and contact pages are excluded. Existing Google Analytics consent does not enable signed-in member statistics; the separate option is off until you choose it. Page URLs omit all query strings and fragments; search terms, form values, email addresses, tokens and private chat content are not sent by this integration. Referrers are reduced to the originating site.

Your earlier Hotjar choice does not grant Google Analytics permission. The Google Analytics option is off until selected, and we respect Do Not Track and Global Privacy Control. Change or withdraw consent through on any page. Withdrawal disables further Analytics events and removes this integration’s analytics cookies; other open tabs apply changed choices on returning to them. Consent is recorded for 180 days, while this integration limits Analytics cookies to 180 days. Withdrawal cannot recall information already sent to Google. Hotjar and advertising remain separate choices.